Help & support

Frequently Asked Questions


How do I make a deposit to my account?

In order to make a Deposit, you must first download EL Dorado Palace Casino's software. For complete step-by-step instructions on downloading and installing EL Dorado Palace Casino, please go to the Download Now section of this site or contact us through Live Help. After installation of the EL Dorado Palace Casino software, you must open a Real Money Account. Upon opening your account you will receive your Real Money Account username and password. You are now ready to make a deposit into your EL Dorado Palace Casino account: Start the EL Dorado Palace Casino program, and select the "Play for Real Money" option. Enter your Real Money Account username and password in the "Login" screen. Click on the "Cashier" icon, followed by the "Deposit" option. Select your preferred Deposit method. Generally, credit card or debit card deposits by members in Canada, UK or EU countries that use the Euro will be converted into and charged to the member's card in US dollars. The conversion rate applied will be the daily rate used by our bank. Once the deposit has been approved, the member will be told his transaction ID and the amount deposited in US dollars. In other circumstances, the deposit will be charged to the member in US dollars at the rate used by the member's issuing bank. EL Dorado Palace uses the latest encryption and protection technologies, to ensure that your financial information is completely secure. There is nothing to worry about - submitting your Credit Card details on our secure form is safer than using your Credit Card at your local gas station or ordering a pizza. For further information concerning EL Dorado Palace Casino's various Deposit methods, click on the "Back" button below and select one of our many easy, safe and secure Deposit methods. Email Casino Support: Deposit Questions: support@eldoradopalace.com Payout Questions: cashier@eldoradopalace.com

Is it safe to use my credit card online?

We strongly recommend using EL Dorado Palace Casino's secure Online Credit Card system. It is fast, user friendly, and completely secure. We use SSL (Secure Socket Layer) technology for securing our transaction server and MD5 encryption technology for data transfer. It is safer than using your Credit Card at your local gas station or when ordering a pizza over the telephone. However, if you prefer, at EL Dorado Palace Casino we do offer the option of calling in with your details or contacting us via live chat.

What deposit methods can I use?

Below is a list of each deposit method that is offered by EL Dorado Palace Casino. For complete instructions on how to make a deposit using any of the methods from the list, please click here. Payment Methods: Visa/MasterCard $50 - $1000 per transaction UsemyWallet $25 - $5,000 per transaction SMS Deposit (CONTACT US for this option) $0.61 - $1,500 per transaction XGoldex (Echeck) $25 - $2,500 per transaction

 
 

Customer support

Help onlineYou can make a call1 888 699-3335
You can send mailsupport@eldoradopalace.com