Help & support

Frequently Asked Questions


How can I release a bonus?

To release bonus you should bet in games an amount indicating in "Remain to bet" field of Account balance report.

How can I use the given bonus?

1. Bonus can be used only to make bets in the games. 2. Bonus can not to be withdrawn. But the money you win using your bonus money can be withdrawn from your casino account. 3. You always first bet your deposited money and, only then your bonus money.

I want an extra bonus!

Our casino gives you a bonus on every deposit, so extra bonuses are limited. If you made at least 3 deposits since your last extra bonus, we will consider your request.

 
 

Customer support

Help onlineYou can make a call1 888 699-3335
You can send mailsupport@eldoradopalace.com