Help & support

Contact us

Customer Service is always available to answer general questions and direct inquires to specific departments. You can reach us 24 hours a day, 7 days a week.  Use the links below to get the contact info you need.

Phone

Toll-free number: 1 888 699-3335

Live Chat

Contact us to get live help online.

E-mail

General Questions: support@eldoradopalace.com
Casino Cashier: cashier@eldoradopalace.com
Casino Manager: manager@eldoradopalace.com
Affiliate Questions: affiliate@eldoradopalace.com

Support Ticket System

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests.

Contact us in the form of a Customer Support Ticket here.

 
 

Customer support

Help onlineYou can make a call1 888 699-3335
You can send mailsupport@eldoradopalace.com